Last updated: 1 October 2012
This policy applies to the personal information you give us or which we receive. Please read this policy carefully and, if you have employees, please bring it to their attention too.
1. What information do wecollect about you?
We may collect and use the following information about you:
2. What happens to the information?
The information will be used for the following purposes:
We also use your information to:
Where we store your information
We store information in the UK on our own servers and in paper files. We also use a customer relationship management (CRM) database which is based in the US. We access the CRM from the UK, which means we transfer personal information to a country outside the European Economic Area (EEA) and store it there too. The software supplier, Oracle America Inc., is a signatory to the US Government's Safe Harbour framework, which means that the transfer complies with European data protection law and your information is protected.
Some of our staff may access your information from outside the EEA, for example using a laptop or handheld device.
IT suppliers outside the EEA, like Oracle,may also have incidental access to your information for the purpose of providing IT support.
How long will we hold your information?
We will store your information at least for the duration of any customer relationship we have with you, or as other wise required by our Funders.
3. Who else will receive the information?
We may disclose your information to the following types of organisation:
(1) Funders, auditors, advisers and authorities
Our services are funded by a number of external organisations (Funders). Your Information may be passed to those Funders, their auditors and advisers for their own purposes such as:
Our Funders may be required to disclose information about you or your business in response to a request under the Freedom of Information Act 2000, unless an exemption applies. Although companies in the Business and Enterprise Group are not subject to the Freedom of Information Act 2000, we may be asked to assist Funders with requests that they receive.
We may share your information with our advisers so we can take advice, or to our own auditors for auditing purposes. We will disclose your information to regulatory or enforcement authorities if asked to do so, or to a third party in the context of actual or threatened legal proceedings.
As well as the employees, officers, auditors and other agents of the Business and Enterprise Group, the Secretaries of State, the European Commission, the European Court of Auditors, the National Audit Office, ONE the SFA, the Office for Standards in Education (OFSTED)and the Adult Learning Inspectorate (and any successor to any of the foregoing bodies) may examine, audit or copy the information contained in any document or record (whether paper or electronic) relating to the services provided to you.
If you provide information to Business and Enterprise North East Limited (BE-NE), your information and information about any of your employees who receive training funded through BE-NE may be disclosed to the following additional Funders:
BE-NE receives core funding, supplementary funding and European funding from ONE, which has a right to the information that BE-NE customers supply and will use it for the same purposes we do and also for: research and analysis; evaluation; performance management and monitoring;auditing; improving business support services; and promotion of public service principles such as non-discrimination.
ONE will share management information and statistics with other business support organisations in the UK for the purpose of improving business support services, but not in a way that identifies individuals. If ONE's funding to BE-NE terminates or expires, ONE will disclose the information to any new provider. Further details of ONE's use of information can be found in ONE's Privacy Code at http://www.onenortheast.co.uk/page/privacycode.cfm.
BE-NE also receives funding from the SFA,which will receive a copy of all the information that BE-NE customers supply,which it will use for the purposes of: audit and monitoring; detection andprevention of fraud and irregularity; documentary evidence; and production ofcase studies and demonstration of best practice. The SFA will also use yourinformation, if you agree, for the purpose of sending you further informationon protection of health, safety and welfare and, together with ONE, for thepurposes of helping develop employment by promoting employability, businessspirit and equal opportunities to improve the representation of underrepresented groups and investing in human resources.
(2) Other business support organisations
We will share management information andstatistics with other business support organisations in the UK for the purposeof improving business support services, but not in a way that identifiesindividuals.
We may also need to share your information,both core details about you and your business and details of our interactionswith you, with other business support organisations involved in your project,to improve the quality of business support given to customers. We willdiscuss this with you at the time. We will only share your information ifyou want to receive these additional services from other organisations.
(3) Organisations referring customers to theBusiness and Enterprise Group
We will usually share your information, bothcore details and details of our interactions with you, with any organisationwhich referred you to us, so they know the outcome of the referral.
(4) Business and Enterprise Group companies
We will share your information within ourgroup, which means the ultimate holding company, its subsidiaries and theirsubsidiaries, as defined in section 1159 of the Companies Act 2006. Ourgroup companies will use your information to provide business support servicesto you and, if you've asked to be on our mailing lists, to send you furtherinformation which may be of interest to you.
We may allow third party providers andcontractors who supply services to us or who process information on our behalfincidental access to your information. We will ensure that they keep yourinformation secure and do not use it for their own purposes.
We may share your information with anotherorganisation which buys one or more of our group companies or our assets or towhom we transfer our agreement with you and in the course of any negotiationswhich may or may not lead to such a transfer or sale.
(7) The North East England InvestmentCentre(NEEIC)
4. How we safeguard your information
We will keep your information secure by takingappropriate technical and organisational measures against the unauthorised orunlawful processing of that information and against its accidental loss,destruction or damage.
We use the free Google Analytics tool (see http://www.google.com/intl/en_uk/analytics/) to collect and analyse site statistics.
Google Analytics uses persistent cookies totrack data. These cookies do not collect any personally identifiableinformation and are only used for the statistical collection of data such asvisits and page hits. Google Analytics' cookies store IP addresses but wecannot link those addresses to any individual or path through thewebsite. Google uses the cookies to read information and evaluatevisitors' use of the website in the form of statistical reports that we canaccess. The Google Analytics' code is incorporated into our site's codeso that our site serves the cookies, but Google has access to thecookies.
Google Analytics' terms require us toreproduce the following wording in this policy:
To find out more about cookies, including howto see what cookies have been set and how to manage and delete them, see theIAB website www.youronlinechoices.co.uk.
To opt out of being tracked by GoogleAnalytics across all websites visit http://tools.google.com/dlpage/gaoptout.
6. Further information
Please let us know (using our contact detailsbelow) if there are any changes to your information, or if you notice anymistakes in the information that we hold about you as this helps us to keep itup to date and reliable. We may contact you from time to time to checkwhether the information we have on you is still accurate and up to date.
In addition, please contact us if you wishto:
Data Protection Officer
The Business and Enterprise GroupSpectrum 6Spectrum Business ParkSeahamSR7 7TT
Tel: 0191 426 6154
Fax: 0191 581 7604
Further information about data protection issues including the online register of data controllers can be found on the Information Commissioner's site at www.ico.gov.uk.