Last updated: 30 September 2015
This policy applies to the personal information you give us or which we receive. Please read this policy carefully.
1. What information do we collect about you?
We may collect and use the following information about you:
Information which you give us as our customer – for example when we advise you, when you attend an event, when you sign up to one of our services, or when you ring us or we call you. Please note that calls may be recorded for training and quality assurance purposes.
Information that you provide on any application form, claim and follow-up forms for funding in relation to a project. For details of how we handle information submitted through the Investment Centre site, please click here.
Information which you give us when you apply for funding – which might be for a project or for your organisation.
Information we receive from external agencies, intermediaries or others who have referred you to the BE Group for assistance.
2. What happens to the information?
The information will be used for the following purposes:
To help your business. We will use it to provide business support services and to advise you on your business.
To process your application for funding. If your application is successful, we will produce a funding agreement and administer the funding. We will also use the information for audit and management information purposes, to produce statistics and to promote the success of the project.
To send you information that you ask us for and, if you have asked to be put on our mailing lists, information which we feel may be of interest to you.
To share with other delegates, with your permission, at certain events.
To notify you about changes to our services.
For customer satisfaction monitoring and evaluation of our services. Information about you will be passed to a third party organisation who may contact you to obtain your views on the service you have received, including customer satisfaction.
We also use your information to:
Ensure funding goes to the right businesses for the right purposes;
Measure the quality of our services and improve them;
Better understand the local business market;
Help us to service customers’ needs more effectively;
Ensure we meet our targets and other contractual commitments; and
Prevent and detect fraud and irregularity.
Where we store your information
We store information in the UK on our own servers and in paper files. We also use a customer relationship management (CRM) database which is based in the EU.
If you supplied data to BE-NE Ltd or BE Commercial Ltd prior to 22nd April 2013, we have stored this on a CRM database which is based in the US, for audit purposes; we need to keep this data until 2025 to comply with our Funders’ regulations. We also use an events management system which is hosted in the US. We access this CRM and the events management system from the UK, which means we transfer personal information to a country outside the European Economic Area (EEA) and store it there too. The software suppliers, Oracle America Inc. and Cvent Inc., are both signatories to the US Government’s Safe Harbor framework, which means that the transfer complies with European data protection law and your information is protected.
Some of our staff may access your information from outside the EEA, for example using a laptop or handheld device.
IT suppliers outside the EEA, like Oracle, may also have incidental access to your information for the purpose of providing IT support.
How long will we hold your information?
We will store your information at least for the duration of any customer relationship we have with you, or as otherwise required by our Funders.
3. Who else will receive the information?