This is the privacy policy for ‘Action Sustainability’ (“we”, “us“, “our“).  This policy applies to our trading and community interest companies and our products, and covers the personal information you give us or which we receive. Please read this policy carefully.

Action Sustainability take your privacy seriously:

  1. We promise to keep your details confidential, safe and secure at all times.
  2. We promise to never sell or release your data to any third parties.
  3. We promise to ensure that any partner stakeholders that we do engage with will have entered into a non-disclosure agreement with Action Sustainability and will not share your data, and we will check that they are fully compliant with GDPR.
  4. We promise that if you want to change your details or unsubscribe from our communications, you can do this at any time.

Our privacy policy explains in more detail how we use any personal information we collect about you when you sign up to our newsletter, application forms or use our website.

What information do we collect about you?

We collect information about you when you register or sign up for Action Sustainability related activities or services. We also collect information when you voluntarily complete surveys, provide feedback and participate in events. Website information is collected using cookies.

We use the information collected from you to personalise your repeat visits to our website, provide you with relevant content and notify you about updates or changes to our services.

Action Sustainability will not share your information for marketing purposes with companies outside the organisation.

We will only keep your personal data for as long as you wish to be informed.

Access to your personal information and correction

You have the right to request a copy of the information that we hold about you. You are entitled to view, amend, or delete the personal information that we hold.  You can do this by emailing your request to and or write to us at Action Sustainability, 2nd Floor Albert House, 256 – 260 Old Street, London, EC1V 9DD, United Kingdom.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Our communication with you

We would like to send you information about the company, its resources and events which may be of interest to you. You have a right to stop us from contacting you at any time.

If you no longer wish to be contacted by us, please contact and

Our Mailing Lists

As part of any sign up or request to use our services on this website, we collect personal information that you provide us with. We use this information for a couple of reasons: to tell you about our resources, blogs, events and anything that is related to what you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.

We use a third-party provider, Force24, to deliver our communications. We gather statistics around email open and clicks using industry standard technologies to help us monitor and improve communications to you. For more information, please see Force24’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing us at and

Using Google Analytics

When someone visits Action Sustainability’s website, we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Using Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit or

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

Other Websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their applicable privacy policies, including

Force24 Cookies & Tracking

Our organisation utilises Force24’s marketing automation platform.

Force24 cookies are first party cookies and are enabled at the point of cookie acceptance on this website. The cookies are named below:
• F24_autoID
• F24_personID

They allow us to understand our audience engagement thus allowing better optimisation of marketing activity.

f24_autoId – This is a temporary identifier on a local machine or phone browser that helps us track anonymous information to be later married up with f24_personid. If this is left anonymous it will be deleted after 6 months. Non-essential, first party, 10 years, persistent.

f24_personId – This is an ID generated per individual contact in the Force24 system to be able to track behaviour and form submissions into the Force24 system from outside sources per user. This is used for personalisation and ability to segment decisions for further communications. Non-essential, first party, 10 years, persistent.

The information stored by Force24 cookies remains anonymous until:
• Our website is visited via clicking from an email or SMS message, sent via the Force24 platform and cookies are accepted on the website.
• A user of the website completes a form containing email address from either our website or our Force24 landing pages.

The Force24 cookies will remain on a device for 10 years unless they are deleted.

Other Tracking
We also use similar technologies including tracking pixels and link tracking to monitor your viewing activities

Device & browser type and open statistics
All emails have a tracking pixel ( a tiny invisible image ) with a query string in the URL. Within the URL we have user details to identify who opened an email for statistical purposes.

Link Tracking
All links within emails and SMS messages sent from the Force24 platform contain a unique tracking reference, this reference help us identify who clicked an email for statistical purposes.


Cookiehub is a fully featured Consent Management Platform (CMP) to ensure the School’s website is GDPR, LGPD and CCPA compliant. Users visiting the School’s website will receive a pop-up when they first arrive on site enabling them to ‘Accept All’ or ‘Reject All’ cookies (except ‘Strictly Necessary Online Tracking Technologies’ which are necessary for the website to function and cannot be switched off in our systems. This is because some cookies are required to provide core functionality. The website won’t function properly without these cookies and they are enabled by default and cannot be disabled.)

Cookiehub’s privacy policy is here.

Changes to our Privacy Policy

We keep our privacy policy under regular review and we will place any updates on this web page, and where appropriate, notified to you by email. This privacy policy was last updated on 5th August 2022.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

Further Information

Further information about data protection issues including the online register of data controllers can be found on the Information Commissioner’s Office site at


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For more information

UK/Europe Team:
P: +44 (0) 20 7697 1977