This is the privacy policy for the Action Sustainability (“we“, “us“, “our“).  This policy applies to both our trading and community interest companies and covers the personal information you give us or which we receive. Please read this policy carefully.

  1. What information do we collect about you?

We may collect and use the following information about you:

  •  Information which you give us as our customer – for example when we advise you, when you attend an event, when you sign up to one of our services, or when you ring us or we call you. Please note that calls may be recorded for training and quality assurance purposes.
  •  Information that you provide on any application form, claim and follow-up forms for funding in relation to a project. For details of how we handle information submitted through the Supply Chain School or Sustainability Tool sites.
  •  Information which you give us when you apply for funding – which might be for a project or for your organisation.
  •  Information we receive from our partners, external agencies, intermediaries or others who have referred you to the Action Sustainability for assistance.
  1. What happens to the information?

The information will be used for the following purposes:

  •  To help your business. We will use it to provide business support services and to advise you on your business.
  •  To send you information that you ask us for and, if you have asked to be put on our mailing lists, information which we feel may be of interest to you.
  •  To share with other delegates, with your permission, at certain events.
  •  To notify you about changes to our services.
  •  For customer satisfaction monitoring and evaluation of our services. Information about you may also be passed to a third party organisation who may contact you to obtain your views on the service you have received, including customer satisfaction.

We also use your information to:

  •  Measure the quality of our services and improve them;
  •  Better understand the sustainability issues;
  •  Help us to service customers’ needs more effectively;
  •  Ensure we meet our targets and other contractual commitments; and
  •  Prevent and detect fraud and irregularity.

Where we store your information

We store information in the UK on 3rd party “cloud based” servers and in paper files.  Some of our staff may access your information from outside the EEA, for example using a laptop or handheld device.

IT suppliers outside the EEA, like Microsoft, may also have incidental access to your information for the purpose of providing IT support.

If you give us your personal information, we will assume you agree to these transfers and uses.  If you do not, then please do not give us your information. We will take all steps reasonably necessary to ensure that we comply with data protection laws when we transfer your information outside the EEA and that your information is treated securely and in accordance with this privacy policy.

How long will we hold your information?

We will store your information at least for the duration of any customer relationship we have with you, or as otherwise required by our Funders.

  1. Who else will receive the information?

We will not share your personal data with any organisation without your prior approval.

  1. How we safeguard your information 

We will keep your information secure by taking appropriate technical and organisational measures against the unauthorised or unlawful processing of that information and against its accidental loss, destruction or damage.

5. Further information

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.

Please let us know (using our contact details below) if there are any changes to your information, or if you notice any mistakes in the information that we hold about you as this helps us to keep it up to date and reliable.  We may contact you from time to time to check whether the information we have on you is still accurate and up to date.

Please contact us if you wish to see a copy of the information we hold on you.  Please note that there is a statutory fee for this which is currently £10.  We will also need sufficient evidence of your identity and sufficient details of the information you wish to see to enable us to locate it; or be added to, or removed from, our mailing lists.

Data Protection Officer
Action Sustainability (Trading) Ltd, 2 Angel Square, London EC1V 1NY

Further information about data protection issues including the online register of data controllers can be found on the Information Commissioner’s site at

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For more information

Contact details for our team at Action Sustainability UK
+44(0) 20 7697 1977

Contact details for our team at Action Sustainability Asia Pacific
+61 (0) 412 295 661