We are looking for a driven Customer Account Executive who will work alongside a small team of Customer Account Managers to help embed the award-winning Supply Chain Sustainability School within our customer’s organisations, enabling their workforce and supply chains to build their skills and knowledge which in turn will enable them to deliver their projects more sustainably.
Our customers are a portfolio of blue-chip construction companies, major clients, and large-scale suppliers within the built environment industry.
The successful candidate will have good organisational skills, be a self-starter who is process driven and have good relationship building skills.
If you share our passion for a more sustainable built environment and can demonstrate that you are experienced in working with key stakeholders and building impactful relationships, we would like to hear from you.
Background to Action Sustainability:
Action Sustainability is a leading consultancy with the aim of inspiring sustainable business. Our team comprises 50 full and part time employees and associates. Notable successes include:
Many of our clients are sector leaders on sustainability and supply chain issues and we are proud of our reputation for leading the thinking in this area. They include; manufacturing, technology, infrastructure, FMCG, government, healthcare, and construction.
We are an accredited Living Wage employer. We are committed to maintaining a respectful and inclusive workplace culture and welcome applications from all people with relevant skills, knowledge and experience, including those from diverse and under-represented backgrounds.
We have been been recognised for its approach to workplace engagement with a sought-after industry standard. We have been certified by Best Companies and recognised for our commitment to employees, with a ‘One to Watch’ status. For more info see here.
Purpose of Job:
To support a small team of Customer Account Managers to provide an outstanding level of service to a portfolio of large-scale companies from the built environment, supporting and implementing action plans to embed the Supply Chain Sustainability School within their internal teams and supply chains.
The role’s key objectives are to support the delivery of best value and benefits of the School and collaborate to ensure customer satisfaction.
Main Duties and Responsibilities:
- Work closely with the Customer Account Managers to develop a good working relationship with a specific cohort of Partners.
- Attend meetings with Partners to record and agree actions to help the Partner embed the School internally and through its supply chain. Deliver against these actions in the timescale agreed.
- Account management of a small set of Partners to ensure they receive best value from the School and for their partnership fee; this includes identifying the relevant training for their needs, helping them to navigate the on-line training systems, encouraging them to train and learn and helping them to engage their supply chain (and internal staff) in this learning. This will be done with the support from the Customer Account Managers.
- Engage with internal stakeholders, to contribute to the retention plan for all School Partners.
- Develop a good understanding of the Learning Management System and promote its use and benefits. You will be the main point of contact to demonstrate the School platform and its relevant functionality to Partners.
- Working with the Customer Account Managers to support Partners to engage their supply chains and internal workforce in the School; providing guidance on best practices to communicate the School.
- Support the Partners to plan and arrange training workshops for their workforce / supply chain; working with the project delivery team to coordinate.
- Communicate when a new Partner to the School is announced (via the School website/social media) and ensuring the new Partner cross-promotes on their own channels.
- Use WordPress to create engaging Partner profiles on the School website and keep these up to date – using content provided by the Partner.
- Attend Partner events (virtual and face to face) to promote the benefits of the School where possible.
- Analysing data to develop reports that demonstrate the monetary value and impact of the School on Partner organisations.
- Other tasks as instructed which support the Partner or business as a whole.
Key skills, Knowledge & Experience
A mix of project and communication skills will be required for the successful applicant. Specifically:
- Willingness to work collaboratively and responsively with colleagues and key stakeholders.
- Ability to communicate clearly in both verbal and written form, with excellent telephone skills.
- Good presentation skills.
- Excellent organisational skills with attention to detail and ability to work in a flexible and creative way.
- Ability to multi-task and prioritise in a busy environment.
- Proactive approach – a “can do” attitude and proven ability to make things happen.
- Takes on full ownership and responsibility for their work, solve problems and manage workload proactively.
- Ability to engage meaningfully with stakeholders, good relationship, and trust building skills.
- Excellent IT skills including proficiency in Excel (WordPress experience beneficial).
- At least 1 year working in a commercial environment.
- Passion for sustainability.
- Understanding of the built environment (desirable).
Reporting to: Head of Business Development
Qualifications:
- Degree educated or equivalent industry experience.
Terms and Conditions:
- Salary: £25,000 – £30,000 dependent on experience
- Holidays: 25 days plus 8 statutory holidays plus 1 day for birthday
- Other benefits: includes an 8% contribution to pension but please visit our careers page for the full list of benefits
- Location: We are a flexible employer and provide office amenities in Old Street, London
- Development: We offer the opportunity to grow in this award-winning consultancy with the support of leading experts and innovative new practices.
Start date of advertisement: Monday 13th February
Closing date for Applications: Monday 27th March
Interested applicants should send their CV and accompanying letter through the Recruitment Revolutions portal.
